FAQ

Festival FAQ

What time does the event start & end each day?

Fri. 5/8: 2:00 PM - 11:00 PM
Sat. 5/9: 1:00 PM - 11:00 PM
Sun. 5/10: 12:00 PM - 10:00 PM

Can I enter at any time?

Ticket holders may enter at any time as long as the ticket or wristband has not been scanned. No re-entry is allowed.

Where is the entrance located?

The entrance to the festival is off of West Church St between Rio Grande Ave and S. Norton Ave.

The Box office is located across from the entrance in Lake Lorna Doone Park.

What can I bring inside the festival?

Please reference the prohibited items list for up to date information on what can come into the festival.

Is there parking on site?

Premier parking is located in Lot 1 on the northeast corner of west Church St. and Rio Grande ave. The entrance to the lot is off of W Central Blvd (north end of the lot). This location is closest to the main entrance and box office for easy access to the event! Parking Lots open at 12pm each event day. 

Price: 3-day parking pass = $150

What is the closest airport?

Orlando International Airport.

Is re-entry allowed?

No, once you have entered the event, there is no re-entry.

What is the camera policy?

Professional cameras are not allowed.

Will there be a lost & found?

Lost and found services will be available inside the venue during show hours. Following the event lost items of value will be transported to an offsite location.

Ticketing FAQ

What payment methods can be used to purchase tickets?

Credit and debit cards are accepted.

What happens if I stop making my monthly payments?

If you miss your payment, you will have a limited grace period to pay your next installment before your order is canceled and subject to non-refundable fees.

What is the maximum number of tickets I can buy?

Tickets are limited to four (4) per person.

Should I receive a confirmation email for my purchase?

You should receive a confirmation email within moments of purchase. If you do not (be sure to check your junk folder), please contact Front Gate Tickets.

What if I purchased tickets but my card hasn’t been charged yet?

Your card should be charged within two business days. If you do not see the charge on your account, please contact Front Gate Tickets.

Are tickets expected to sell out?

There is always a chance that the event will sell out, in which case no more tickets will be sold. So, get your tickets early—we want to make sure you don’t miss out!

I ordered my tickets to be shipped to me. When will I receive them?

Tickets will begin shipping closer to the event. If you have not received your tickets within one week of the event, please contact Front Gate Tickets.

How can I avoid ticket fraud?

The best way to avoid ticket fraud is to buy directly from Front Gate. If you buy resale tickets, we advise you to get them only from trusted friends. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

What is a payment plan?

Payment plans, or Layaway plans, allow you to secure your ticket with a deposit down at purchase, followed by split monthly payments. A payment breakdown, payment dates, and other details can be found during the checkout process on Front Gate. Your total payments will depend on your cart value.

What happens if I win a giveaway?

Please see HERE for more information on giveaways.